HELP WITH SIGN-IN ISSUES
Having trouble accessing your Pokémon GO account? This article details troubleshooting steps for how to solve various sign-in issues.
“Unable to Authenticate” and “Failed to Log in” Error Messages
You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your network connectivity is poor.
Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again. If the issue persists, try closing and reopening the Pokémon GO app.
Your account password is maintained by your login provider: either Google, Facebook, Apple, Pokemon Trainer Club, or Niantic Kids. Because Pokémon GO does not collect or store your external account passwords, our support team cannot access or reset the password of the external account you use to log in.
To change or reset your password, please visit your login provider's website:
Email Address & Login Provider Help
If you do not know which email address or login provider you used to log into Pokémon GO, we may be able to help recover it by looking up your Trainer nickname.
I know my Trainer nickname!
Please contact us
and select "Sign-in Issue" from the dropdown menu for assistance on recovering your email address.
I don't know my Trainer nickname...
To help find your Trainer nickname, we recommend reviewing screenshots you may have saved on your mobile device while playing Pokémon GO. Your nickname appears in the bottom left corner of the screen in Map View, or above your Avatar on the Trainer Profile screen. If you happen to find your Trainer nickname, please contact us
and select "Sign-in Issue" from the dropdown menu.
Note about Pokémon Trainer Club accounts: Your Pokémon Trainer Club screen name, username, and Player ID are separate from your Pokémon GO Trainer nickname.
Still don’t know your Trainer nickname or email address?
Unfortunately, we will not be able to locate your account in our system without either your Trainer nickname or email address. In the event you recall your login provider, use the resources below to recover your login credentials:
Still having trouble?
Send us a message! Use this form
to contact us and select “Sign-in Issue” from the dropdown menu.