You can participate in the designated locations throughout Mexico City.

There will be no designated parking area for this event. We recommend using public transportation.

There will be special in-person activities, such as photo opportunities, a special Día de Muertos Giant Skull exhibit in Paseo de la Reforma, and many more. Please visit the Pokémon GO City Safari: Mexico City website for more details.

Public restrooms are available throughout Mexico City.

Tickets can be purchased from the Pokémon GO Event Ticketing page. Trainers must physically be in Mexico City to enjoy all the exclusive content that this event has to offer. For purchasing information, visit the Registering for Live Events page.

In order to enjoy event gameplay during Pokémon GO City Safari: Mexico City, you must be physically present in Mexico City.

Simply open the Pokémon GO app in Mexico City on the date and time stated on your event ticket. Trainers who do not have a ticket will not have access to the event-exclusive content, even if they are physically present in Mexico City.

We highly recommend you download the Niantic Campfire app. This year, ticket holders will have access to a digital interactive event map via Campfire!

Event gameplay will be available at the designated locations throughout Mexico City on the specified dates and times.

Trainers will not be able to participate in the event outside Mexico City, even if they purchase a ticket.

Tickets for this event, including the purchase of any add-ons, are nonrefundable (subject to applicable law and the exceptions set forth in the Terms of Service). There are a limited number of tickets available. Tickets are available on a first-come, first-served basis.

Trainers with child accounts can attend events when accompanied by a parent or guardian. Their parent or guardian must purchase a ticket for themselves and for any children attending this event. To register, the email associated with the parent or guardian’s Pokémon GO account must match the parent or guardian’s email address on file with Niantic Kids or the Pokémon Trainer Club.

Information will be posted on the Niantic Support official Twitter account @NianticHelp.

For any gameplay issues during the event, please follow these steps to contact us through the app.

For frequently asked questions regarding events, please refer to the Pokémon GO Help Center. In most cases, the issue can be resolved by restarting the Pokémon GO app or your device.

Please consider ways to stay hydrated, wearing a hat, etc.

Trainers can purchase drinks in the city from vending machines, convenience stores, etc.

Please prioritize your child’s well-being if you are bringing a child to this event.

Smoking (including but not limited to e-cigarettes and tobacco products) anywhere outside of designated areas is prohibited. Please use designated smoking areas when smoking.

Please take any trash from the event home with you.

We recommend bringing a fully charged portable power bank to ensure uninterrupted gameplay. There will be physical PokéStop power banks at select locations where you can relax and charge your phone.

The event will take place rain or shine. Please dress appropriately for the weather conditions. No refunds will be given due to inclement weather. In the case of extreme weather, directions to the nearest shelters will be communicated to attendees.

Please contact press@nianticlabs.com if you wish to record or report on the event.