You can participate from anywhere in the city of Santiago! We recommend you start from one of the three meeting areas to grab a map and make friends.

While we recommend using public transportation, you can also find parking lots at two of the meeting areas, Mallplaza Vespucio and Mallplaza Los Domínicos. Please be sure to confirm prices and availability in advance.

Some of the meeting areas and event spaces will have either public or venue-owned restrooms. Please check availability at each location.

Tickets can be purchased from the Pokémon GO Event Ticketing page.

Trainers must physically be present in Santiago to enjoy all the exclusive content that this event has to offer. For purchasing information, visit the Registering for Live Events page.

In order to enjoy the event gameplay of Pokémon GO City Safari: Santiago, you must be physically present in Santiago.

Simply open Pokémon GO in Santiago on the date and time stated on your event ticket. Trainers who do not have a ticket will not have access to the event-exclusive content even if they are physically present in Santiago. The in-person live activities are available for everyone, even those without tickets.

• Certain event features will be available at designated locations throughout Santiago on the specified dates and times.
• Trainers will not be able to participate in the event outside Santiago even if they purchase a ticket.
• Tickets for this event, including the purchase of any add-ons, are nonrefundable (subject to applicable law and the exceptions set forth in the Terms of Service). There are a limited number of tickets available. Tickets are available on a first-come, first-served basis.

Child Accounts:

• Trainers with child accounts can attend events when accompanied by a parent or guardian. Parents or guardians must purchase a ticket for themselves and for any children who will be attending this event. To register, the email associated with the parent or guardian’s Pokémon GO account must match the parent or guardian’s email address on file with Niantic Kids or Pokémon Trainer Club.

Information will be posted on our social channels.

For any gameplay issues during the event, please follow these steps to contact us through the app.

For frequently asked questions regarding events, please refer to the Pokémon GO Help Center. In most cases, the issue can be resolved by restarting Pokémon GO or your device.

• Please remember to stay hydrated, and consider other measures to protect yourself from heat and sun, like wearing a hat.
• Trainers can purchase drinks in the city from convenience stores, drug stores, local markets, and so forth.
• Please prioritize your child’s well-being if you are bringing them to the event.

Some of the meeting areas and event spaces may have smoking restrictions, so please be sure to check before smoking in a given area.

All meeting areas and event spaces will have trash disposal areas, and the city has many garbage bins available for use. Please refrain from throwing away garbage outside of designated locations.

Some of the meeting areas will be equipped with PokéStop phone chargers where Trainers can take a break and charge their devices. We also recommend bringing a fully charged portable power bank to ensure uninterrupted gameplay.

This event will be held regardless of the weather. However, in the case of extreme weather or natural disasters, the event may be suspended. Please check the local weather forecast before coming to the event and wear appropriate clothing.

Please contact press@nianticlabs.com if you wish to record or report on the event.